Information for Customers

Weekly Demonstrations

Every Wednesday & Thursday Acadis Weekly Demonstrations present new features for existing modules, enhancements to current features, and bug fixes completed the previous week. In this user community demo, you are encouraged to provide your experience and insights. This allows our design team to learn directly from customers and prioritize developments, enhancements, and new features based o their feedback.

Software Project Consultant (SPC)

The SPC is assigned to a new customer and provides business process analysis, management of the Acadis Readiness Suite implementation process, and data consulting. After implementation, an assigned Care Account Agent provides support.

Care Account Agent (CAA)

Acadis is known for, and takes pride in, providing a high level of customer service and support to every client at each phase of implementation. This includes post-implementation customer support provided by the assigned Care Account Agent, who is also your Trainer. A continuum of personalized support with an assigned Care Account Agent includes monthly status calls, training, and weekly customer product demonstrations.

Help Desk

The Help Desk team provides timely resolution of tier-two support requests. They investigate issues, conduct troubleshooting, and provide guidance specific to the Acadis Readiness Suite. The Acadis Help Desk also serves as the means for requesting Acadis enhancements.  The Help Desk is available by phone and email Monday–Friday, 8:30 am–8:00 pm Eastern. Outside of these standard hours, Acadis maintains an on-call support team that is available 24/7 (including holidays) via our support telephone line. They are capable of handling urgent issues and empowered to call in additional resources, as needed.